Shipping Policy
Last Updated: October 16, 2026
1. Introduction
Welcome to Chrome Hearts Australia. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop through our website:
Please review this policy before placing your order.
2. Order Processing
Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, and verification requirements.
You will receive an order confirmation after your purchase. During busy periods or public holidays, processing may take longer than expected.
3. Shipping Destinations
Available shipping destinations depend on the delivery options offered at checkout. Please enter your complete shipping address and confirm that delivery is available to your location before completing your purchase.
4. Shipping Times
Delivery times depend on your destination, shipping method, courier service, and other circumstances.
Any estimated delivery timeframe displayed at checkout or in your order confirmation should be treated as an estimate rather than a guarantee.
Unexpected delays may occur due to weather conditions, public holidays, customs inspections, or courier disruptions.
5. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
The final cost may depend on your delivery address, selected shipping method, and order details.
6. Order Tracking
If tracking is available for your shipment, tracking information will be provided once your order has been dispatched.
Please allow time for the courier’s tracking system to update after dispatch.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you notice an error in your shipping address, contact customer support as soon as possible. We cannot guarantee that address changes will be possible once an order has been processed or dispatched.
8. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, check your tracking information if available.
If you still need assistance, contact our customer support team with your order number so we can help you understand the next steps.
9. Customs Duties and Taxes
For international orders, customs duties, import taxes, or other charges may apply depending on the destination country’s rules.
Where applicable, customers should review the relevant requirements before placing an order. Responsibility for these charges depends on the shipping terms and applicable law.
10. Damaged or Incorrect Deliveries
Please inspect your order when it arrives. If your package contains a damaged, defective, or incorrect item, contact customer support with your order number and clear photographs where possible.
We will review the issue and advise you about the available resolution in accordance with our policies and applicable consumer law.
11. Contact Us
For questions about shipping, delivery, or order tracking, please visit our website:
Website: https://chromeheartsaustralia.com/
Please use the contact information provided on our website to reach our support team.